Privacy Policy

1. Information We Collect

We collect the following types of information to provide our services effectively:

a. Personal Information

• Full Name
• Contact Details (phone number, email address, address)
• Date of Birth
• Government-issued Identification (passport, national ID, etc.)
• Medical Treatment-related Details (only as required for providing support services)

b. Service Information

• Details related to healthcare services requested
• Hospital, facilitator, or doctor details relevant to your care
• Past requests or history of services used

c. Technical Information

• IP address
• Device information
• Browser type
• Cookies and similar technologies

d. Communications

• Records of customer support queries
• Feedback and correspondence

2. How We Use Your Information

We use your information to:

• Connect you with hospitals, healthcare facilitators, and specialists
• Verify your identity for secure access to services
• Communicate with you regarding your treatment journey and service updates
• Improve our website, services, and customer experience
• Ensure security, prevent misuse, and maintain service reliability
• Comply with legal obligations and resolve disputes

We do not use your information for marketing purposes without your explicit consent.

3. How We Share Your Information

We may share your information only when necessary and strictly in line with this policy:

• With hospitals, healthcare facilitators, or service providers directly involved in your care
• With trusted third-party service providers (such as IT, translation, or support services)
• With regulatory or legal authorities, if required by law
• With your consent, for purposes beyond those stated above

We never sell or rent your personal data to third parties.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, misuse, alteration, or loss. These include:

• Encryption of sensitive data
• Secure servers and infrastructure
• Access controls and employee training
• Regular security reviews and updates

5. International Data Transfers

Given the global nature of medical travel, your data may be transferred and processed in countries outside your own. We ensure such transfers comply with applicable data protection laws and use safeguards to protect your information.

6. Your Rights

You have the right to:

• Access, update, or correct your personal information
• Request deletion of your personal information (subject to legal obligations)
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

To exercise your rights, please email us at: contactus@nineremit.com or contactus@ninecure.com

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and user experience. You can manage your cookie preferences through your browser settings.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

11. Contact Us