Privacy Policy
Effective Date: June 25, 2025
At NineRemit, your privacy is our priority. We are committed to protecting your personal information and ensuring transparency about how we collect, use, and safeguard your data.
This Privacy Policy explains how NineRemit ("we", "our", "us") collects, uses, discloses, and protects information from individuals using our website, mobile applications, and services, including international money transfers for medical treatment and other healthcare-related financial services.
1. Information We Collect
We collect the following types of information to provide our services effectively:
a. Personal Information
- Full Name
- Contact Details (phone number, email address, address)
- Date of Birth
- Government-issued Identification (passport, national ID, etc.)
- Payment and Financial Details
- Medical Treatment-related Details (only as required for payment processing)
b. Transaction Information
- Details of funds transferred
- Recipient details (hospitals, facilitators, patients)
- Transaction history
c. Technical Information
- IP address
- Device information
- Browser type
- Cookies and similar technologies
d. Communications
- Records of customer support queries
- Feedback and correspondence
2. How We Use Your Information
We use your information to:
- Process and complete secure financial transactions
- Verify your identity and comply with regulatory requirements (KYC, AML)
- Communicate with you regarding your transactions and services
- Improve our website, services, and customer experience
- Prevent fraud, unauthorized activity, and ensure security
- Comply with legal obligations and resolve disputes
We do not use your information for marketing purposes without your explicit consent.
3. How We Share Your Information
We may share your information only when necessary and strictly in line with this policy:
- With hospitals, healthcare facilitators, or authorized recipients of funds
- With trusted service providers (payment processors, ID verification partners)
- With regulatory or legal authorities, if required by law
- With your consent, for purposes beyond those stated above
We never sell or rent your personal data to third parties.
4. Data Security
We implement appropriate technical and organizational security measures to protect your information from unauthorized access, misuse, alteration, or loss. These include:
- Encryption of sensitive data
- Secure servers and infrastructure
- Access controls and employee training
- Regular security reviews and updates
5. International Data Transfers
Given the cross-border nature of our services, your data may be transferred and processed in countries outside your own. We ensure such transfers comply with applicable data protection laws and use safeguards to protect your information.
6. Your Rights
You have the right to:
- Access, update, or correct your personal information
- Request deletion of your personal information (subject to legal obligations)
- Object to or restrict certain types of processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with a data protection authority
To exercise your rights, please email us at: contactus@nineremit.com.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality and user experience. You can manage your cookie preferences through your browser settings.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
By using NineRemit's services, you agree to the terms of this Privacy Policy.