Frequently Asked Questions
Everything you need to know about NineRemit.
For International Patients
What is NineRemit?
NineRemit is a fintech healthcare platform that helps international patients with their medical travel needs including sending money securely, quickly, and affordably for medical treatment in India. We simplify the whole process, so you can focus on your health.
What services does NineRemit offer for medical travel?
NineRemit provides comprehensive assistance for your medical journey to India, including help with selecting hospitals and doctors, travel and accommodation arrangements, and personalized support.
How can NineRemit help me find the right hospital?
Our experienced team and network of partner hospitals ensure you get access to quality healthcare. We guide you based on your medical needs and preferences.
Is NineRemit safe to use for sending money?
Absolutely. NineRemit uses industry-standard security protocols and complies with all international and Indian financial regulations to ensure your funds are transferred safely and securely.
How long does it take for the money to reach the hospital?
Most transactions are completed within 24 to 48 hours, depending on the country of origin and regulatory requirements.
Can I track my payment status?
Yes. You will receive real-time updates and notifications at every stage of your payment process. Our customer support team is also available for assistance.
Are there any hidden charges?
No hidden charges. We offer transparent exchange rates and low service fees, so you know exactly how much is being sent and received.
For Hospitals
How can my hospital partner with NineRemit?
Hospitals can easily onboard with NineRemit. Simply contact our partnership team, and we'll guide you through the quick and simple integration process.
What are the benefits for hospitals working with NineRemit?
Faster, secure fund settlements
Easy-to-use hospital dashboard for payment tracking
Access to NineRemit's international patient referral network
Transparent, compliant transactions
Does NineRemit integrate with hospital systems?
Yes. Our platform is designed to be easy to adopt and integrate, requiring minimal technical setup for hospitals to start using our services.
Can NineRemit help attract more international patients?
Yes. Through our trusted facilitator and partner network, we help connect international patients to reputable hospitals like yours, supporting your growth in the medical tourism sector.
For Healthcare Facilitators
How can NineRemit support my medical travel business?
A secure, affordable payment solution for your patients
Easy integration with our platform
Access to a trusted network of hospitals
Transparent, efficient financial processes for your business
Is NineRemit affordable for my patients?
Yes. Our services are cost-effective, with competitive rates designed to make medical travel affordable for patients while ensuring your operations run smoothly.
Do you provide support for facilitators during the payment process?
Absolutely. Our dedicated support team is available to assist facilitators at every step — from onboarding to daily transaction tracking.
General Questions
Which countries can send money through NineRemit?
We currently support remittances from key international medical tourism markets. For specific country details, please contact our team.
Is NineRemit compliant with regulations?
Yes. We operate with full compliance to Indian foreign exchange regulations, Anti-Money Laundering (AML) laws, and international remittance standards.
How do I get started with NineRemit?
Getting started with NineRemit is easy! Whether you're a patient seeking medical treatment in India or a healthcare partner looking to join our network, we're here to help.
Contact our team to get personalized assistance and guidance for your specific needs.
Still have questions?
Our dedicated support team is ready to assist you. Contact us for personalized help.
Contact Support